Effective Date: October 25, 2023
At KTicKet, we aim to provide a seamless and convenient platform for purchasing electronic tickets for events, road travels, and other experiences. It's important to understand the pricing structure and associated fees when using our services.
1. Ticket Prices:
The ticket prices displayed on our Platform are determined by the event or travel organizers, whom we refer to as "Organizers." KTicKet does not set or control the ticket prices. Organizers have the discretion to set their own pricing, which may include various factors, such as event costs, venue fees, and market demand. When you purchase a ticket, you agree to pay the price set by the respective Organizer.
2. KTicKet Fees:
KTicKet collects fees to cover site maintenance, support, taxes, and transaction processing. These fees are separate from the ticket price and may include:
Platform Maintenance and Support Fee: This fee covers the cost of maintaining and improving the KTicKet Platform, ensuring its functionality, and providing customer support to users. The percentage of this fee varies based on the event and Organizer, and it is disclosed at the time of booking.
Taxes and Transaction Fees: In some cases, KTicKet may collect taxes required by local tax authorities, as well as transaction processing fees. These fees are determined based on the ticket price, the event location, and other relevant factors. They are also clearly presented during the booking process.
Please note that KTicKet's fees are designed to maintain the quality and security of our Platform and services.
3. Fee Transparency:
We are committed to providing transparency about the fees associated with your ticket purchase. During the booking process, you will have access to a clear breakdown of all applicable fees, so you can see exactly what you are paying for.
4. Fee Collection:
Fees collected by KTicKet are processed automatically at the time of your purchase. You will be able to review the total cost of your order, including the ticket price and all associated fees, before confirming your purchase.
5. Refunds and Fee Policy:
Refunds, if applicable, will be processed based on the terms and conditions set by the Organizer. Please refer to the specific event's refund policy to understand how fees may be handled in the event of a refund.
6. Organizer Communication:
If you have questions or concerns about the ticket price, fees, or any other aspects of the event or travel you plan to attend, we encourage you to contact the respective Organizer directly. KTicKet is not involved in setting ticket prices or refund policies for individual events, and Organizers have the authority to make decisions regarding these matters.
We strive to make your ticket purchasing experience as straightforward as possible. If you have any further questions about our pricing and fee structure, please contact our customer support team at [contact email or address].
Thank you for choosing KTicKet for your event and travel ticketing needs. We look forward to serving you and providing you with a seamless and enjoyable experience.